ladderexpress web store FAQ section

It is difficult to recommend a particular size because everyone has different needs. Look over the following size comparisons and you should get a good idea which ladder might work out best for you. If you're still not sure which size you should get, remember that it is better to overestimate your ladder height needs, because you can always shorten a longer ladder if you need to. The same can't be said of a ladder which is too short. The Model 13 stores at 3 1/2 feet high, and opens to a 3, 4, or 5 foot stepladder. In the extension position, it extends from 7 - 11 feet, in one foot increments. It will extend the equivalent of 1 story high. Perfect for a small 1 story house. The Model 17 stores at 4 1/2 feet high, and opens to a 4, 5, 6, or 7 foot stepladder. In the extension position, it extends from 9 - 15 feet, in one foot increments. It will extend 1 1/2 stories high, or equivalent to a second story window. Perfect for a 1 or 1 1/2 story house. The Model 22 stores at 5 1/2 feet high, and opens to a 5, 6, 7, 8, or 9 foot stepladder. In the extension position, it extends from 11 - 19 feet, in one foot increments. It will extend 2 stories high. Perfect for a 2 story house. The Model 26 stores at 6 1/2 feet high, and opens to a 6, 7, 8, 9, 10, or 11 foot stepladder. In the extension position, it extends from 13 - 23 feet, in one foot increments. It will extend 2 1/2 stories, or equivalent to a third story window. Perfect for a 2 1/2 story house.

This is how OSHA classifies all extension ladders, and is common among all brands of ladders. They take a measurement of all the ladder sections laid end to end, and classify the ladder as that height of extension ladder. So, a typical 24 foot extension ladder really isn't 24 measured feet high, but rather the length of the combined ladder sections. When you take into account the necessary overlap of each adjacent ladder section, you lose some of the ladder height. There are other criteria involved in designating the model height of a particular ladder, but basically this is how OSHA has established a standard in labeling extension ladders. More information can be found at OSHA's website.

The Type 1AA is the new top of the line model in the Little Giant Ladder lineup, introduced in the fall of 2001. It meets the new OSHA 375lb, Extra Heavy Duty Industrial Rating for ladders. Based on the original Type 1A Little Giant, the Type 1AA uses thicker gauge aluminum and extra bracing to achieve the increased workload capacity. This is an incredibly tough ladder! The Type 1AA is an excellent choice for heavy duty industrial use, construction work, or for the demanding homeowner seeking an incredibly tough ladder. The Type 1AA Little Giant is the "black" ladder, using black labels, black rung caps, and black palm buttons on the hinge. The Type 1A is the "Original" Little Giant Ladder, having been in production since 1972. This is the exact model currently being marketed on tv. It meets the OSHA Type 1A 300lb, Extra Heavy Duty Rating for ladders. The Type 1A "Original" is engineered to be a rugged ladder; built for incredible durability and maximum weight limits. Expect this to be one tough ladder, designed for years of dependable service. The Type 1A "Original" is an excellent choice for heavy commercial use, household use, or for the demanding person seeking a rock solid versatile ladder. It comes with a Lifetime Warranty (5 year warranty for ladders purchased prior to 2004). The Type 1A "Original" Little Giant is the "orange" ladder, using orange labels, orange rung caps, and orange palm buttons on the hinge. Type 1A "Original" ladders make up approximately 60% of Little Giant Ladder sales. It's by far our best seller! You WON'T be disappointed with this ladder! The Type 1 very closely resembles the Type 1A but is a bit lighter in weight, has red rung caps and release buttons. It is rated at 250 lbs. I prefer to use the type 1 on my daily inspection jobs because of the lighter weight since I frequently have to haul it up stairs and from apartment to apartment. It only has to support my weight. Which one should I get? It depends on the needs of the person using the ladder. If strength, ruggedness, and durability at a reasonable price are the major factors in purchasing a ladder, then the Type 1AA or Type 1A should be the ladder of choice. The "Original" Little Giant Ladder is simply the most popular customer choice, and it receives more positive feedback than any other Little Giant Ladder. This is why we "Highly Recommend" it. The Type 1AA would come in a close second, only because the average person might consider it "overkill" for their ladder needs. The third choice would be the Type 1. But which ever ladder you choose, you can be assured you will receive the highest quality, most versatile ladder on the market today, the Little Giant Ladder!

Yes. A free Instructional DVD is included with your ladder order. The video is very informative and quite interesting, and covers the basics on the proper operation of the Little Giant Ladder. It also shows the unique positions the ladder may be placed in, and includes a brief showing of our entire product line. If purchased separately, it's $9.95.

We want to keep our prices VERY competitive. We sell our ladders at the lowest prices allowed by the manufacturer. Contact us for quantity discounts. And remember, your ladder order includes a free Instructional Video, no sales tax on orders outside of Washington, and free freight in the continental United States. What a deal!

Mastercard, Visa, Discovery, PayPal options over the internet, Personal or Company Checks, Money Order or Cashiers Check by mail. Purchase orders accepted from Government, Educational, and Fortune 1000 companies.

Most orders will ship within 48 hours. If paying by check or money order, we ship after it has cleared the bank. We generally have sufficient stock on all different sizes and models of ladders. It rarely takes more than a three weeks or so to receive your order, even to the east or west coast. Please note: Your order may be sent in multiple shipments resulting in multiple delivery dates. If after placing your order you have not seen your ladder in three weeks you can email me for an update. If during the waiting period you feel you would like to cancel your order we will be happy to accommodate you with a full refund, providing your order has not shipped.

All of our ladders and accessories are shipped free freight in the continental United States. Freight charges tend to be very expensive so be sure of which model you need before you place your order.

All of our products, including ladders, are shipped in corrugated boxes to help protect the contents during transit. All ladders, accessories, and planks are shipped fully assembled, with the exception of the Wall Standoff, which requires minimal assembly. Included with each ladder is an owners manual, which includes important information regarding the proper usage of your ladder. Also included is a warranty card which can be filled out and mailed in to activate the warranty. Each ladder has been personally inspected at the factory to ensure the highest quality. The factory will determine the freight carrier used. Orders may be sent in multiple shipments resulting in multiple delivery dates. We only ship brand new ladders; no seconds, returns, or scratch & dents. The ladder we ship you is a factory new ladder packed in it's original box.